iYogi Awarded Red Herring Top 100 Global Company

Recognizing the first, global, direct to consumers and small business technical support service from India

New York, January 21st, 2009 - iYogi (www.iyogi.net), today announced that it has been awarded as one of the Red Herring Top 100 Companies. Red Herring Top 100 Global Companies are chosen from winners and finalists of the previous Red Herring Top 100 Companies from North America, Europe and Asia Red Herring Top 100 Companies. Winning and finalist companies from the previous three years are were eligible for this outstanding award. Out of 1,800 successful and highly eligible companies, the Red Herring editorial team deployed a detailed process to drill-down the best companies first to 200 finalists, then to the top 100 winners of this global award. Evaluations were made on both quantitative and qualitative criteria, such as financial performance, innovation, management, global strategy, and ecosystem integration. The announcement of the winners was made at the Red Herring 100 Global, which took place in San Diego from January 14-16, 2009. Present among the finalists were elite executives and venture capital leaders from around the world.

"We were so pleased to announce iYogi as a Red Herring Top 100 Global Company," commented Red Herring publisher Alex Vieux."

"iYogi has proven to be a company excelling in their industry and its ripples have turned into waves. It was difficult for us to narrow down, but we are pleased to have included iYogi in our list of promising companies. We look forward to the changes it makes to its industry in the future".

"iYogi set out to introduce a new kind of service that would change the way technical support is delivered to consumers and small businesses. We are proud to be recognized by Red Herring's editorial team for our innovation and dedication to solve everyday problems faced by millions of consumers who are challenged by the increasingly complex computing environment," commented Uday Challu, CEO, iyogi.
iYogi delivers technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India. The company offers its customers an unlimited, annual service subscription for $139.99 per desktop that includes support for a wide range of technologies, including PC hardware Microsoft Windows Operating System, software applications, peripherals and multifunctional devices. iYogi recently launched Support Dock, a comprehensive desktop application suite with PC recovery, data backup, anti-virus and spyware removal , PC optimization, and home networking tools. Small businesses are serviced by iYogi's dedicated services group offering managed IT services enabling owners to increase productivity and maximize their return on investment.

About Red Herring

Red Herring is a global media company, which unites the world's best high technology innovators, venture investors and business decision makers in a variety of forums: a leading innovation magazine, an online daily technology news service, technology newsletters and major events for technology leaders around the globe. Red Herring provides an insider's access to the global innovation economy, featuring unparalleled insights on the emerging technologies driving the economy. More information about Red Herring is available on the Internet at www.redherring.com.

About iYogi

iYogi delivers live, comprehensive, 24/7 technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India. Providing an annual unlimited subscription to technical support, iYogi now boasts of more than 50,000 customers. The company employs 600 professionals servicing customers in the U.S., U.K., Canada, Australia and fast expanding to 12 new geographies across the globe. iYogi's resolution rate of 86 percent and customer satisfaction rate of 95 percent are amongst the highest published benchmarks in the industry. For further information, please visit - www.iyogi.net.


iYogi Contact:

Vishal Dhar
iYogi, Inc.
Phone: 212-229-0901
Email: vishal@iyogi.net

Red Herring Contact:

Anam Alpenia
Red Herring, Inc.
Phone: 650-428-2900
Email: aalpenia@redherring.com Yvonne Caprini
Logistics Manager
Red Herring, Inc.
Phone: 1 650 428 2900 x 410
Email: ycaprini@redherring.com

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Award Recognizes the 100 “Most Promising” Asian Companies Driving the Future of Technology

Silicon Valley, CA, Dec 9th, 2008— Red Herring today announced that iYogi is a winner of the Red Herring 100 Award, a selection of the 100 most innovative private technology companies based in Asia.

IYogi delivers technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India with more than 50,000 customers. The company offers consumers an unlimited, annual subscription service for $119.99 per desktop that includes support for a wide range of technologies, including PC hardware, Microsoft Products Support, Windows Operating systems, Computer Support, Software applications, MP3 players, Networking devices, Digital camera, Printers and scanners etc.

The Red Herring editorial board diligently surveyed the entrepreneurial scene throughout Asia and identified the top 100 out of more than 1,000 closely evaluated companies that are leading the next wave of innovation.

“Our winners and Finalists demonstrate that Asia is increasingly becoming a leader in innovation, contrary to common stereotypes", said Joel Dreyfuss, editor-in-chief of Red Herring. " It was tough to choose just the top 100 finalists from such a large list of excellent contenders, and we are very happy with the quality of the companies we selected as finalists."

“We believe consumers and small business owners should have low-cost access to the highest quality support available on the planet", said Uday Challu, CEO of iYogi. “We are thrilled that our innovative approach to solving everyday technology problems for consumers and our managed services for small businesses has been recognized by Red Herring’s keen-eyed leadership. We are continuously innovating in adding new services that includes PC recovery, anti-virus, anti-spyware, data back-up and PC optimization in providing the best tech support experience for our customers”, adds Uday.

The 100 winning companies have been announced at the Red Herring Asia event in Hong Kong. The CEOs of the winning start ups presented their innovative ideas and technologies to an audience of leading entrepreneurs, financiers, and corporate strategists at the event at the Hong Kong, JW Marriott Hotel earlier this week.

About iYogi

iYogi is the first direct-to-consumer and small business technical support service from India. Providing an annual unlimited subscription to technical support, iYogi now boasts of more than 50,000 customers. The company employs 600 professionals servicing customers in the US, UK, Canada, Australia and fast expanding to 12 new geographies across the globe. iYogi’s resolution rate of 87 percent and customer satisfaction rate of 93 percent are amongst the highest published benchmarks in the industry. For further information, please visit www.iyogi.net.

iYogi Contact

Vishal Dhar
President Marketing, iYogi Inc.
Phone: 212 229 0901
Email: vishal@iyogi.net

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How to Specifying Microsoft Outlook as the Default Mail Client

To specify the Outlook as Default Mail Client follows the steps.

Internet Explorer 4.0, 4.01, 5 for Windows 95/98 and Windows NT 4.0
1. In My Computer, click Options (or Folder Options) on the View menu, and then click File Types.
2. Click the URL:MailToProtocol line to select it, click Edit, click Open in the Actions box, and then click Edit. Click the Application Used To Perform Action box and press DELETE to delete the data in the box.
3. Type the following single line for the Application Used To Perform Action box for the Open command:
C:\Program Files\Microsoft Office\Office\OUTLOOK.EXE" -c IPM.Note /m "%1
NOTE: Type the quotation marks in the box.
4. To save the changes, click OK until you return to My Computer.
Internet Explorer 4.0 for Windows 3.1
1. In Internet Explorer, click Internet Options on the View menu, click the Programs tab, and then click File Types.
2. Click the URL:MailToProtocol line to select it, click Edit, click Open in the Actions box, and then click Edit. Click the Application Used To Perform Action box and press DELETE to delete the data in the box.
3. Type the following line for the Application Used To Perform Action box for the Open command:
C:\OUTLOOK\EXCHNG.EXE /m
4. To save the changes, click OK until you return to Internet Explorer.

Internet Explorer 3.0
1. In Internet Explorer, click Options on the View menu, click the Programs tab, and then click File Types.
2. Click the URL:MailToProtocol line to select it, click Edit, click Open in the Actions box, and then click Edit. Click the Application Used To Perform Action box and press DELETE to delete the data in the box.
3. Type the following single line for the Application Used To Perform Action box for the Open command:
C:\Program Files\Microsoft Office\Office\OUTLOOK.EXE" -c IPM.Note /m "%1
NOTE: Type the quotation marks in the box.
4. To save the changes, click OK until you return to Internet Explorer.

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Outlook Error 'Could not load an object'

When you try to open an item in one of the Microsoft Outlook programs that are listed in the "Applies to" section, you may receive the following error message:
Could not load an object because it is not available on this machine.

There is a reference to an ActiveX control in the item's form, and you do not have the appropriate library files for that control registered and installed on your computer.

To resolve this behavior use either of these two methods.

Method 1
Click OK to the error message. The item should open without displaying the problem control.

Method 2
Contact the author of the form to determine how to install and register the control on your computer. This method may involve installation of an additional program that provides the control.

I hope it is useful for Outlook Support...

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Outlook POP3 Error And SMTP Error

POP3 Errors

Problems that occur with Post Office Protocol 3 (POP3) will affect the receipt and download of your emails. You may receive any of the following error messages when MSEO experiences POP3 issues:

0x800420CB: Mail cannot be stored on server
0x800CCC90: Client response invalid
0x800CCC91: Invalid user name or user not found
0x800CCC92: Password not valid for account.
0x800CCC93: Unable to interpret response.
0x800CCC94: Command required.
0x800CCC95: No messages on server.
0x800CCC96: No messages marked for retrieval.
0x800CCC97: Message ID out of range.

POP3 errors usually occur as a result of a temporary glitch, a file corruption, or because of incorrect account details.
Check to be sure that your connection details are correct. You may have changed you account details recently and failed to note those changes in MSOE or perhaps you have initiated “caps lock” while entering your case-sensitive password. The easiest way to see if your connection details are correct is to use window’s Telnet program. This will verify whether your details are incorrect or if the error is related to another MSOE issue.

To use Telnet click “start” and choose “run”. In the prompt window, type cmd (when using Windows NT, 2000 or XP) or type command (when using Windows 95, 98 or ME). In the new window type telnet 110 then click “enter”.

At this point, you should be connected to the mail server and you should receive a response “+OK Hello there”. This response confirms that you are connected to the mail server. Type, user and hit “enter”. If the username is correct, you should get the following message “+OK Password required”. Type, pass and hit “enter”. If the password is correct, the mail server will say, “+OK Well done”.

SMTP Errors

Problems that occur with Simple Mail Transfer Protocol (SMTP) will affect your ability to send emails. You may receive any of the following error messages when MSEO experiences POP3 issues:

0x800CCC60: Invalid response.
0x800CCC61: Unknown error code.
0x800CCC62: Syntax error returned.
0x800CCC63: Parameter syntax incorrect.
0x800CCC64: Command not implemented.
0x800CCC65: Improper command sequence.
0x800CCC66: Command not implemented.
0x800CCC67: Command not available.
0x800CCC68: Mailbox is locked and busy.
0x800CCC69: Mailbox not found.
0x800CCC6A: Error processing request.
0x800CCC6B: User mailbox is known, but mailbox not on this server.
0x800CCC6C: No space to store messages.
0x800CCC6D: Storage limit exceeded.
0x800CCC6E: Invalid mailbox name syntax.
0x800CCC6F: Transaction failed.
0x800CCC78: Unknown sender.
0x800CCC79: Server rejected recipients.
0x800CCC7A: No sender address specified.
0x800CCC7B: No recipients specified.

STMP problems often occur because of a temporary glitch. However, it is possible that the outgoing mail server address is incorrect. Verify that your outgoing mail server address is correct. This is the first thing you should check.

If your outgoing mail server address is correct, test your access to port 25 and see if your email is being blocked, using a telnet client. If you can connect to the outgoing mail server through port 25, this will confirm that the issue is with the application itself or your settings.

To use Telnet click “start” and choose “run”. In the prompt window, type cmd (when using Windows NT, 2000 or XP) or type command (when using Windows 95, 98 or ME). In the new window type telnet 25 then click “enter”.

At this point, you should be connected to the mail server and you should receive a response that begins with “220”, which confirms that port 25 is open. If you do not receive the “220” response, either the mail server is not functioning properly, you're not connected to the Internet or something on your system is blocking port 25.

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Troubleshooting Outlook Express Error 0x800ccc90 Error Code: 0x800ccc90

When you try to check your email, you get the following error message:

There was a problem logging onto your mail server. Your User Name was rejected. Account: 'pop3.example.com', Server: 'pop3.example.com', Protocol: POP3, Server Response: '-ERR', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90.

SYMPTOMS
When you try to log on to Microsoft Exchange Server with Outlook Express by using Secure Password Authentication, you may see the following error messages in Microsoft Outlook Express. Look in the Details of the Error tab after failing to connect.
* Unable to logon to the server using Distributed Password Authentication.
Account:'Company POP3 Server Accnt.',
Server: 'server.company.com',
Protocol: POP3,
Server Response: '-ERR The AUTH protocol exchange was canceled by the client.',Port: 110, Secure(SSL): NO, Server Error: 0x800ccc90, Error Number: 0x800ccc18
On the Exchange Server computer you will see the following Event IDs:
Application event log error:
13005 MSExchange Pop3 Authentication
Logon attempt by NTDomian\User from 157.57.148.24 to NtDomain/User has failed: EcGetMailboxDN() call failed with error The requested mailbox is not available on this server.

11310 MSExchange Pop3 Authentication
The following error occurred: The requested mailbox is not available on this server.

Cause:

* Incorrect Email settings.
* Incorrect scan settings on anti-virus software (if any).
* Corrupted account settings.

Solution

In Outlook Express, try using Clear Text, which is the Log on using option under the Servers tab of the mail account.
To do so:
1. On the Tools menu, click Accounts. This will bring up several tabs.
2. If you select any listed mail account, the properties will have a Servers tab with the Log on using option.
3. Select the Clear Text option.
If this works, then you were trying to access a non-existent mailbox or the wrong mailbox. If this does not work, then the administrator needs to check for and remove the custom recipient.

1. Check your Outlook Express settings.
2. Repair and Recover Outlook Express.

MORE INFORMATION

When a user tries to log on to Exchange Server with Outlook Express and Secure Password Authentication, the client will pass the credentials of the user logged on to the workstation. If the logon works using the Clear Text option: , the user will have to change his or her mailbox alias to the Windows NT account name in order to use Secure Password Authentication. This is because Secure Password Authentication will not pass the mailbox alias information. It defaults to and Exchange Server assumes the alias to be the Windows NT account.

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Differences between Outlook and Outlook Express

NOTE: If you install and run MSN Explorer version 6, your MSN POP3 e-mail account will be migrated to an MSN Hotmail account. If you have Outlook and Outlook Express configured for POP3, you will no longer receive your new MSN e-mail messages.

For additional information about what to do when Outlook does not receive MSN e-mail messages, click the following article number to see the article in the Microsoft Knowledge Base:
268732 (http://support.microsoft.com/kb/268732/EN-US/) OLEXP: Outlook Does Not Receive MSN E-mail Messages
To view a Microsoft Support WebCast about what to do if you cannot receive your MSN e-mail messages in Outlook or Outlook Express, visit the following Microsoft Web site:

http://support.microsoft.com/?kbid=325232

Outlook Express

Outlook Express is the e-mail client that is included with Microsoft Internet Explorer 4.x, Microsoft Internet Explorer 5.x, the Microsoft Windows 98 operating system, the Microsoft Windows Millennium Edition (Me) operating system, the Microsoft Windows 2000 operating systems, and Microsoft Office 98 for the Macintosh. Outlook Express is designed for home users who gain access to their e-mail messages by dialing in to an Internet service provider (ISP).

Built on open Internet standards, Outlook Express is designed for use with any Internet standard system, for example, Simple Mail Transfer Protocol (SMTP), Post Office Protocol 3 (POP3), and Internet Mail Access Protocol (IMAP). It provides full support for today's most important e-mail, news, and directory standards such as Lightweight Directory Access Protocol (LDAP), Multipurpose Internet Mail Extension Hypertext Markup Language (MHTML), Hypertext Markup Language (HTML), Secure/Multipurpose Internet Mail Extensions (S/MIME), and Network News Transfer Protocol (NNTP). Full support ensures that you can take advantage of new technologies as well as seamlessly send and receive e-mail.

New migration tools that automatically import your existing mail settings, address book entries, and e-mail messages from Eudora, Netscape, Microsoft Exchange Server, the Windows Inbox, and Outlook make it easy for you to quickly take advantage of all that Outlook Express has to offer. The ability to receive mail from multiple e-mail accounts, as well as the ability to create Inbox rules, helps you manage and organize your e-mail.

In addition, full support for HTML mail enables you to personalize your messages with custom backgrounds and graphics. This makes it easy to create unique, visually powerful messages.

For special occasions, such as birthdays or holidays, Outlook Express includes stationery designed by Greetings Workshop and Hallmark.

Outlook

Outlook is Microsoft's premier messaging and collaboration client. It is a stand-alone application that is integrated into Microsoft Office and Exchange Server. Outlook also provides performance and integration with Internet Explorer 5.5. Complete integration of e-mail, calendaring, and contact management, makes Outlook the perfect client for many business users.

Outlook helps you find and organize information so that you can work seamlessly with Office applications. This helps you communicate and share information more effectively.

Powerful Inbox rules enable you to filter and organize e-mail messages. With Outlook, you can integrate and manage e-mail from multiple e-mail accounts, personal and group calendars, contacts, and tasks.

When you use Outlook with Exchange Server, you can use workgroup information sharing and workflow communications, group scheduling, public folders, forms, and enhanced Internet connectivity.

Outlook is designed for use with the Internet (SMTP, POP3, and IMAP4), Exchange Server, or any other standards-based communication system that supports Messaging Application Programming Interface (MAPI), including voice mail. Outlook is based on Internet standards and supports today's most important e-mail, news, and directory standards, including LDAP, MHTML, NNTP, MIME, and S/MIME, vCalendar, vCard, iCalendar, and full support for HTML mail.

Outlook also offers the same import tools that are offered with Outlook Express. This enables easy migration from other e-mail clients, and offers further migration from Microsoft Mail, Microsoft Schedule+ 1.0, Microsoft Schedule+ 7.0, Lotus Organizer, NetManage ECCO, Starfish SideKick, Symantec ACT, as well as synchronization with leading Personal Digital Assistants (PDAs), such as the 3Com Palm Pilot.

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