Outlook TroubleShoot Help

I can't access the content on Microsoft Office Online.

To access content on the Microsoft Office Online site, you must have access to the Internet (Internet: A worldwide network of thousands of smaller computer networks and millions of commercial, educational, government, and personal computers. The Internet is like an electronic city with virtual libraries, stores, art galleries, and so on.), and you must have an Internet account through an Internet service provider (ISP) (ISP: A business that provides access to the Internet for such things as electronic mail, chat rooms, or use of the World Wide Web. Some ISPs are multinational, offering access in many locations, while others are limited to a specific region.).

To test your Internet connection, click Microsoft Office Online on the Help menu. This will open the Microsoft Office Online Web page in your browser. If you are able to connect this site, but are unable to see links to Microsoft Office Online in your program, check your online content settings by doing the following:

1. On the Help menu, click Microsoft Help to display the Help task pane (task pane: A window within an Office application that provides commonly used commands. Its location and small size allow you to use these commands while still working on your files.).
2. Under See also in the task pane, click Online Content Settings.
3. In the Service Options dialog box, make sure the Show content and links from Microsoft Office Online check box is selected, and select any additional online content check boxes you want.

If you are unable to connect to the Microsoft Office Online site, one of the following may be your problem:

• The settings to connect your computer to the Internet might not be correct. To make sure they are, do the following:
1. In the Windows XP Control Panel, click Network and Internet Connections and then click Internet Options.

In the Windows 2000 Control Panel, double-click the Internet Options icon.

2. In the Internet Options dialog box, click the Connections tab.
• Your company's firewall (firewall: A method of protecting the files and programs on one network from users on another network. A company will typically install a firewall to give users access to the Internet while protecting their internal information.) or proxy server (proxy server: An Internet server that acts as a firewall, mediating traffic between a protected network and the Internet.) could be preventing access to this site.
• The Microsoft Office Online site might be temporarily unavailable. If you can access other Web sites, wait awhile and then try again.